Stay away from Emil Susol & Son (update)
5/6/2008
I have still heard nothing from Emil Susol. I notified the Better Business Bureau. They say:
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 calendar days.
I guess we see what happens now.