Stay away from Emil Susol & Son
Well we needed a new sun room due to some heavy snow in the winter of 06. We went with Emil Susol and after some issues getting the insurance check ironed out they began work on our new 9'X17' sun room. The week of Christmas 2007.
The roof leaked from day one and the sliding glass door was not operational but they called regularly to get he remainder of the money. Unfortunately the only way you know if a leak is actually fixed is to have rain and they got the door semi-operational and they seemed pretty nice about. I was assured they would be good to their word and fix the leaks and the door. Boy was that a mistake. Since then it has rained and leaked and the door has actually begun to fall apart.
I was able to get Chris, the installer, to at least see the standing water in the sun room and they are in agreement that the door needs replaced.
I have not kept track of every call but it really doesn't matter because they do not keep their word and lie. I last called Ben (Salesman) on April 21st and expressed my displeasure in the fact that nothing is being done and I am tired of getting lied to. He assured me that it would be fixed by the weekend. I told him that I wanted to be informed about what was going on if that date couldn't be met.
Well, it's May 4th, and I havn't heard anything. We just want to furnish the sun room and finish the floor but we can't because of the door and the leak.
According to their website:
"Our Platinum Customer Care is built on one simple principle: we’re always here for you. All you have to do is call 814-864-5277 and tell us how we can help."
Feel free to call Emil Susol & Son and tell them that you want them to fix the sun room you read about on this web site. I'm sure they will know who's sun room you are talking about.
Let anyone you know who is looking to have work done and is considering Emil Susol about this experience.
The door has pulled away from the window as you can see from the envelope I slid between the door and the glass
